Returns and Exchanges
Let’s Find the Right Fit
Skincare is personal. Sometimes a product that sounds perfect on paper is not quite the right match for your skin.
If you have a concern about a product you ordered, please reach out to us with your order number and a brief description of the issue. We will review your request and help determine the best next step. Depending on the situation, we may recommend a more suitable product or offer an exchange or store credit on a case-by-case basis.
Please do not send a product back without contacting us first, as we will need to provide the appropriate instructions.
Damaged or Incorrect Items
If an item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Include your order number and a clear photo of the item and packaging so we can help arrange a replacement.
A Quick Note About Opened Products
Because skincare products are personal-use items, we cannot guarantee that every opened or used item will be eligible for a return or exchange. That said, we always want to hear from you if something is not working. We will do our best to help you find a better fit.